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Contempo Aesthetics Policies

Last updated: January 7, 2023

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DISCLAIMER

At the time of booking your new patient consultation with Contempo Aesthetics, we will secure a non-refundable deposit that will be applied towards your first service. If you wish to schedule for same-day treatment, as a new patient, a larger deposit will be secured in order to hold sufficient time for the consultation and service. Services require a deposit comensurate with overall service cost. All deposits, purchases, and sales are final. No refunds will be honored. As with all medical treatments, there is no guarantee of outcome. While medical treatments are tested through clinical studies (http://clinicaltrials.gov) to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy with any drug/medical device.

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PAYMENT
Contempo Aesthetics does not accept health insurance or personal checks. Contempo Aesthetics accepts cash, Visa, MasterCard, Discover, and American Express as methods of payment. We also accept some HSA debit cards and Care Credit. Services must be paid in full prior to receiving treatment(s). Please be prepared to present Government Issued I.D. at the time of payment. I.D. and credit card must match names. No exceptions. ALL SALES ARE STRICTLY FINAL. NO REFUNDS. NO EXCEPTIONS.

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WRITTEN FINANCIAL POLICY

Thank you for choosing Contempo Aesthetics. Our primary mission is to deliver the best and most comprehensive care available. An important part of the mission is making the cost of optimal care as easy and manageable for our patients as possible by offering several payment options.

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Payment Options:

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You can choose from:

- Cash, Visa®, MasterCard®, American Express® or Discover Card®

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CARE CREDIT                                                                                                                                                                                                                                                                                            

Contempo Aesthetics accepts cash and credit cards only for services, however we are pleased to offer CareCredit as a financing option for clients. CareCredit is a healthcare-specific credit card accepted by a variety of medical offices. Approved cardholders may take advantage of special deferred interest payments on services over $1000 for 6 or 12 months or elect for extended pay, interest-bearing options.  Care Credit promotional rates may not be combined with any other offer including client referral discount or flash sale purchases. 

- Convenient Monthly Payment Options¹ from CareCredit Healthcare Credit Card

o       No Interest if Paid in Full within 6 & 12 Months (minimum $1,000 purchase)*

o       14.90% APR and Fixed Monthly Payments Required Until Paid in Full over 24, 36 & 48 Months**

o       16.90% APR and Fixed Monthly Payments Required Until Paid in Full over 60 Months**

o       Allow you to pay over time

o       No annual fees or pre-payment penalties

For comprehensive treatment plans, a deposit is required to secure your initial consultation or treatment appointment.

Contempo Aesthetics does not accept personal checks.

If you have any questions, please do not hesitate to ask. We are here to help you get the quality care you want or need.

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CONSULTATIONS
NOTE: IF YOU HAVE NOT BEEN SEEN BY OUR PRACTICE WITHIN THE PAST 2 YEARS TO THE DAY, YOU WILL BE CONSIDERED A NEW PATIENT AND SCHEDULED ACCORDINGLY. Doctor Rachel is dedicated to helping clients achieve their aesthetic goals. All consultations require a non-refundable deposit that will be applied towards your first service(s). All consultations are scheduled for 30 minutes, with approximately 15 minutes of dedicated provider-patient face-to-face time. For same day service, the deposit is higher as time is allocated to service. Please note that services are only performed following receipt of signed patient consent forms and collection of clinical before and after photos.

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NO GUARANTEES
With all medical devices and pharmaceuticals, there are no guarantees in medicine. While medical treatments are put through clinical studies (http://clinicaltrials.gov) to determine their safety and efficacy, there are always going to be a percentage of people who do not see efficacy, with any drug/medical device. As stated in the medical literature in which clinical studies are published, not everyone will respond the same to treatment, and the results depend on a variety of factors such as degree of laxity of the treated skin, healing response of the patient, and genetic predisposition.

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SCHEDULING
Appointments, including consultations, must be booked in advance. Walk-ins may be turned away. We highly encourage bookings be made online. At the time of booking, please be prepared with your credit card. 

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CONFIRMATION CALLS, EMAILS, AND TEXTS
A confirmation call will be placed from our office approximately 48 hours prior to your appointment. Automated confirmation emails and texts are sent 48 hours prior to your scheduled appointment time as a reminder. However, it is your responsibility to maintain your appointment.

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ARRIVAL
Check in with the front office at least 5 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical clinic, we require that all new clients fill out health history intake and treatment consent forms. Intake forms are emailed for electronic submission 24 to 48 hours prior to your appointment.

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NON-PATIENT POLICY
Please note that non-patients or patients not receiving a consultation or service will not be permitted inside the treatment room to ensure that the environment be preserved for utmost privacy and safety. This rule also applies to children and babies in strollers. Be sure to make the proper accommodations prior to your appointment. 

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VALUABLES
We are not responsible for lost or stolen items, and encourage you to leave valuables at home.

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LATE ARRIVALS
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients ‘ sessions can begin on time. If you are not able to be on time, we will do our best to complete as much of your treatment as possible; however, with some treatments, it may be necessary to reschedule your appointment. If you are 10+ minutes late for your scheduled appointment, you will be considered a ”no-show” and charged for 100% of your service fee.

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CANCELATIONS
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid losing your deposit(s). All services canceled or rescheduled the day of appointment will be charged a $75.00 fee for a consultation or a $150.00 deposit for consultation and same-day treatment. 

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STANDARD RESERVATION POLICY
A credit card number is required to secure all appointments.

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PHOTO POLICY

We do require patients consent to use of clinical before and after photos before receiving a treatment. Consent reads as follows: I hereby irrevocably consent that my photo(s) or portrait(s) of me, or of any part of me, or reproductions therefore, may be used by Contempo Aesthetics and their employees for internal purposes only including producing before/after collages for my review only. Photos will not be shared via digital channels including social media and/or website. I hereby certify and represent that I am 18  years of age or older. 

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INJECTABLES FOLLOW-UP APPOINTMENTS
As of November 22, 2021, regardless of the number of "units" recommended, we have a minimum Botox or Dysport spend of $250 per treatment / visit / appointment in order to meet rising product, inflation, and service costs. For dermal filler recommendations of 0.5cc/mL or less, a $100 up-charge will be applied to the base pricing or $500 minimum treatment cost. Contempo Aesthetics offers clients the opportunity to schedule a follow-up appointment at a time recommended by Dr. Rachel post-treatment (typically at least 7-10 days for Botox or Dysport and 10-14 days for dermal filler). The follow-up appointment is meant to review before and after photos as well as address results and maintenance. If additional Botox and/or dermal filler is recommended, a 25% discount off the retail rate is applied. This is extended through the first 30 days post initial treatment(s). PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. 

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PRODUCT RETURNS
Your satisfaction is our utmost concern. If you wish to return a product, only the unopened item with a dated receipt within 30 days of purchase will be accepted. Please bring in the product with your receipt within (30) days of the purchase as the refund will be credited back to you in the same method of payment used for purchase.

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CONTEMPO AESTHETICS RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE​. 

We reserve the right to alter our policies at any time and without prior notice, verbal or written. 

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Privacy Policy

Last updated: April 06, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

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Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rachel Reyes-Bergano, D.O. Inc. dba Contempo Aesthetics, 708 E Colorado Blvd., Pasadena, CA 91101.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: California, United States

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Contempo Aesthetics, accessible from https://www.contempoaesthetics.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Collecting and Using Your Personal Data

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Types of Data Collected

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Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

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Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

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Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google

  • Facebook

  • Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

 

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

 

Disclosure of Your Personal Data

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Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

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Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

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Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

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Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

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Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

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Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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Privacy Policy for Contempo Aesthetics.

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Accessibility Statement for Contempo Aesthetics

This is an accessibility statement from Contempo Aesthetics.

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Measures to support accessibility

Contempo Aesthetics takes the following measures to ensure accessibility of Contempo Aesthetics:

  • Include accessibility throughout our internal policies.

  • Integrate accessibility into our procurement practices.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

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Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Contempo Aesthetics is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

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Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria. We are consistently working to improve our website's accessibility and appreciate any feedback so we may make the proper edits.

 

Feedback

We welcome your feedback on the accessibility of Contempo Aesthetics. Please let us know if you encounter accessibility barriers on Contempo Aesthetics:

We try to respond to feedback within 72 business hours.

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Compatibility with browsers and assistive technology

Contempo Aesthetics is designed to be compatible with the following assistive technologies:

  • We observe slight changes with regards to how our accessibility features are received, whether they be browser, website platform, widgets, et al. And we make every effort to adjust accordingly.

Contempo Aesthetics is not compatible with:

  • Browsers older than 3 major versions. Mobile operating systems older than 3 years.

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Technical specifications

Accessibility of Contempo Aesthetics relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

These technologies are relied upon for conformance with the accessibility standards used.

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Assessment approach

Contempo Aesthetics assessed the accessibility of Contempo Aesthetics by the following approaches:

  • Self-evaluation

  • External evaluation

  • Tools and web-based resources

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Date

This statement was created on 6 December 2021 using the W3C Accessibility Statement Generator Tool.

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© 2023 Contempo Aesthetics

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